Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

All orders are processed within 1–3 business days. During high-demand periods, processing may take an additional 1–2 business days.

How long will delivery take?

Within South Africa, standard delivery takes 3–5 business days and express delivery takes 1–2 business days after dispatch. International orders typically arrive within 7–21 business days depending on the destination and customs processing.

Do you ship internationally?

Yes! We ship to selected countries worldwide including the US, UK, Australia, Canada, Germany, France, Japan, and many more. Shipping rates are calculated at checkout.

Will I have to pay customs duties on my international order?

International customers are responsible for any customs duties or import taxes charged by their country. These fees are not included in your order total.

Returns & Refunds

What is your return policy?

Please refer to our Refund Policy page for full details on returns and refunds.

What if my order arrives damaged or incorrect?

Contact us immediately through our Contact page and we'll make it right as quickly as possible.

Payments

What payment methods do you accept?

We accept all major credit and debit cards via Stripe, including Visa and Mastercard.

Is it safe to pay on your store?

Absolutely. All payments are processed securely through Stripe, a world-leading payment processor.

Products

How do I know what size to order?

We recommend checking our Size Guide before ordering to ensure the perfect fit. If you're between sizes, we suggest sizing up as our hoodies have a relaxed streetwear fit.

Are your hoodies true to size?

Our hoodies are designed with a relaxed, streetwear fit. Check our Size Guide for exact measurements.

General

How can I contact you?

Visit our Contact page and fill in the form — we'll get back to you as soon as possible.

Can I follow Streetlink Hoodies on social media?

Yes! Follow us to stay up to date with new drops, community stories, and brand updates.